This is the privacy and cookies policy of FORTSOCIAL, trading name of CollaborIQ, (“FortSocial“, “we”, “us” or “our”). It explains who we are, why and how we process your personal information (also referred to as personal data) when you visit our website at: https://www.fortsocial.com (“Site”) and your rights and how to contact us if you need to.
Our contact details are set out at the end of this policy (see the ‘How to contact us?’ section). We are the controller in relation to the personal data processed in accordance with this policy (except where this policy explains otherwise) – this means we will make decisions on why and how your personal information is being processed.
Please read this policy carefully and ensure that you understand it, as it explains our views and practices regarding your personal information and how we will treat it.
This policy sets out:
What is personal information?
In plain terms, your personal information (also known as ‘personal data’) includes any information which can be used to identify you. This includes information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What personal information do we collect and how do we collect it?
Depending upon your use of our Site, we may collect and process some or all of the personal information set out in the table below.
Information we collect about you
Information
How do we collect this information
Identity Information – Your name, email address, phone number, the company your work for or are otherwise affiliated with.
We collect this information when you fill out our contact us form on our Site, or otherwise communicate with us by email, phone, text or social media.
Usage Information – Interaction information about your use of our Site including the full Uniform Resource Locators (URL), clickstream, content you viewed or searched for, content response times, download errors, length of visits to certain content, interaction information (such as scrolling, clicks, and hover-overs), and methods used to browse away from content.
We collect this information when you fill out our contact us form on our Site, or otherwise communicate with us by email, phone, text or social media.
Location Information – We may derive your approximate regional location from your IP address.
Information we receive about your use of our Site
Information
How do we collect this information
Technical Information – internet protocol (IP) address used to connect your device to the Internet, browser type
and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Site.
We collect this information when you visit and use our Site. Please see the ‘How we use cookies?‘ section of this policy for information on how we use Cookies and similar technologies.
Usage Information – Interaction information about your use of our Site including the full Uniform Resource Locators (URL),
clickstream, content you viewed or searched for, content response times, download errors, length of visits to certain content,
interaction information (such as scrolling, clicks, and hover-overs), and methods used to browse away from content.
Location Information – We may derive your approximate regional location from your IP address.
Information we receive from other sources
Information
How do we collect this information
Social Media Information – Your social media handle and other information relating to your interactions with us on social media.
If you interact with us through third party social media sites, such as Facebook, LinkedIn, and X. For example, if you like, share, or comment on content we post or otherwise interact with us through our social media accounts.
How do we use your personal information?
Under data protection law, we must always have a lawful basis for using your personal information. The table below sets out how we use your personal information, and our lawful bases for doing so.
If we need to use your personal information for a purpose that is unrelated to, or incompatible with the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
What we do?
What information we use
Our lawful basis
Respond to your enquiries and any other correspondence we receive from you.
To send you information about products and services that we think you might be interested in.
To deliver relevant Site content to you in the most effective manner for you and your device.
To manage internal operations, including troubleshooting, data analysis, testing, research and statistical purposes.
To keep our Site safe and secure.
To analyse your use of our Site.
To send you direct marketing and to understand its effectiveness.
To analyse your interaction with social media platforms and our content.
To enable cookies and other similar technologies to work.
To comply with our legal and regulatory obligations and bring and defend legal claims.
Marketing
Where permitted in our legitimate interest or with your prior consent where required by law, we will use your personal information for marketing analysis and to provide you with marketing communications by email or telephone about our products and services.
You can object to further marketing at any time by selecting the “unsubscribe” link at the end of all our marketing and promotional update communications to you, or by sending us an email to info@fortsocial.com.
You can also request that we send marketing material to a non-personal email address instead of one which identifies you as an individual.
How long will we keep your personal information?
We will not keep your personal information for any longer than is necessary in light of the reason(s) for which it was first collected. Additionally, we will retain personal data for any statutory or limitation period that is relevant to us. For instance, we typically retain contractual information for at least 6 years after the end of the contract.
In some circumstances you can ask us to delete your personal information (see the ‘What are you rights?’ section below).
In some circumstances we will anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
How and where is your personal information stored?
We may store some or all of your personal information in countries outside of the UK and European Economic Area (“EEA“). We may transfer your personal information outside of the EEA or UK to:
We will take additional steps in order to ensure that your personal information is treated just as safely and securely as it would be within the UK / EEA. We do this by implementing certain standard contractual clauses with the recipients of your personal information.
Please contact us for further information about the particular data protection safeguards used by us when transferring your personal information outside of the UK / EEA.
How do we keep your personal information secure?
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Site. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access, including:
Our Site may, from time to time, contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
Who do we share your personal information with?
We may share your personal information with:
We will also disclose your personal information to third parties in the event that:
How do we use cookies?
We use cookies and other similar technologies to collect and store certain information about you, which includes your personal information.
Our Site may place and access certain first-party cookies on your device – these are placed directly by us and are used only by us. Our Site may also place certain third-party cookies on your device – these are cookies placed by parties other than us. These cookies are not integral to the functioning of our Site and your use and experience of our Site will not be impaired by refusing consent to them.
When you first interact with our Site, you will be notified that we use cookies, and we will ask for your consent to use non-essential cookies. This banner will also allow you to decide which non-essential Cookies you want to accept. We also give you information about how to disable cookies below. Where you change your browser settings to generally disable all cookies, you may not be able to take full advantage of our Site; and some aspects may not work without some cookies being used.
We use these cookies on the basis that they are necessary for the performance of a contract with you, because using them is in our legitimate interests (where we have considered that these are not overridden by your rights), or where you have consented to their use. We use the following types of cookies:
The following Cookies may be placed on your computer or device:
Name of Cookie
Type
Duration
Info
cmplz_banner-status
Functional
1 year
Stores if the cookie banner has been dismissed.
cmplz_marketing
Functional
1 year
Stores consent option for marketing level cookies.
cmplz_statistics
Functional
1 year
Stores consent option for statistics level cookies
cmplz_functional
Functional
1 year
Allows functional cookies to load
cmplz_preferences
Functional
1 year
Stores consent option for preferences level cookies
cmplz_policy_id
Functional
1 year
Stores accepted cookie policy ID
Our Site also uses analytics services provided by Google ad Cloudflare. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used.
The analytics service(s) used by our Site use(s) cookies to gather information. You do not have to allow us to use these cookies. But if you do, it will enable us to use the personal information that they collect to continually improve our Site, making it a better and more useful experience for you and other visitors.
The analytics service(s) used by our Site use(s) the following Cookies:
Name of Cookie
Type
Duration
Info
_ga
Statistics
2 years
Distinguishes users for analytics purposes
_ga_SQCRB0TXZW
Statistics
2 years
Used to persist session state for analytics purposes.
kndctr_8AD56F28618A50850A495FB6_AdobeOrg_identity
Statistics
2 years
Distinguishes users for analytics purposes by Cloudflare – used to improve the system performance
In addition to the controls that we provide, you can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete cookies on your computer or device at any time. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
What are your rights?
Under data protection law, you have the right under certain circumstances to:
For more information about our use of your personal information or exercising your rights as outlined above, please contact us. We may ask you for further information to confirm your identity before we provide the information requested, or otherwise comply with your request.
Withdrawing consent
If you withdraw your consent, we will no longer process your personal information for the purpose(s) you originally agreed to, unless we have another legal reason for continuing to use the personal information.
You can change your preferences and object to receiving further marketing at any time by selecting the “unsubscribe” link at the end of all our marketing and promotional update communications to you, or by sending us an email (see How to contact us? for more information).
Complaints
If you have any questions about this policy, please contact us. If your request or concern is not satisfactorily resolved by us, you have the right to make a complaint with your relevant data protection authority. In the UK, this is the Information Commissioner’s Office. You can visit their website at www.ico.org.uk to make a complaint.
Changes to this policy
This policy was last updated on the date mentioned at the top of it. We may change this policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects your personal information.
If we decide to change this policy, we will post the changes on our Site, so our visitors are aware of what information we collect, how we use it, and under what circumstances, if any, we share it. Where reasonably possible, we will also notify you of any material changes to this privacy policy.
How to contact us?
We have appointed a data protection officer. To contact our data protection officer about anything to do with your personal information and data protection, including to make a subject access request, please use the following details:
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